Master your questions here

Explore these FAQs first, then if you still have a question, we'd be happy to help.

General Questions

  • How do I become a dealer?

    Just click on the “Dealers” link at the bottom of this page. There you will find information for contacting a representative in your area who will be happy to speak with you about becoming an authorized Zero Tolerance dealer. Please call or email so that we can answer any questions you may have.

  • Do you have an outlet store?

    No, ZT does not have an outlet store. However, if you live in the Portland, Oregon area, we do have a once-a-year Warehouse Sale (usually just after Thanksgiving). Look for our ads in local Portland-area media and for information online including this website and our Facebook pages.

  • Looking for a local ZT dealer?

    Search for a dealer near you through our Dealer Locator.

    You can also shop online at other authorized Zero Tolerance dealer sites; many of our dealers also sell our products through their websites. In addition, there are reputable dealers who only sell online. We urge you to take care in choosing an online-only dealer and do your homework to ensure you are purchasing from a reliable dealer. 

    No matter where you purchase, either through this website or through one of our authorized dealers, be assured that every Zero Tolerance product is backed by our Limited Lifetime Warranty (except the factory seconds sold at our Warehouse Sale).   

  • How can I get a catalog? How much do they cost?

    We’d be happy to send you a FREE ZT catalog. Contact us with your request; be sure to include your mailing address so we know where to send it. You can view all of our current products online in the knife gallery. Or download a PDF of our current catalog.

  • Where can I find a ZT dealer?

    The best place to buy Zero Tolerance Knives is from authorized dealers. Please visit our store locator to find a vendor near you. Purchasing ZTs from these dealers ensures genuine quality. We cannot guarantee your knife will be genuine if you purchase from an unauthorized dealer.

    If you don’t see a nearby ZT dealer listed on our site, please contact us. We may know of authorized dealer in your area who have not yet been listed on the website.

Product Questions

  • Is there a different style of pocketclip that will fit my knife?

    We're sorry, but the only style of pocketclip that will fit your knife is the pocketclip that was on it when you purchased it. We can replace your pocketclip, but it will be with the same style that was originally on it.

  • Will you modify my knife?

    Sorry, no; ZT cannot modify your knife. Modifying your knife voids your warranty.

  • What if my knife shows signs of wear—like scratches in the blade coating or fading?

    The technologically advanced coatings on the blades of some ZT knives are designed to add beauty to the products and to enhance specific performance features. Although Zero Tolerance coatings are designed to stand up to continual knife use, in time, all coatings will show some wear. Scratches, fading, and other signs of wear are not defects; they should be expected and considered normal. The warranty does not guarantee the esthetics of a product after it has been used. We are sorry, but ZT cannot recoat a blade for you, even for a fee.

  • Where are your knives made?

    Zero Tolerance knives are proudly made in the United States of America.

  • How do I measure blade length?

    When ZT measures blade length, we abide by the protocols of the American Knife & Tool Institute (AKTI), of which we are members. The AKTI defines knife blade length as “the straight line extending from the tip of the blade to the forward-most aspect of the hilt or handle.” Given the variation in blade and handle shapes, this is a very useful and reasonable standard for blade measurement.

  • What do the 4 Xs on my blade mean?

    If the blade of your ZT knife has etched “Xs” on it, the knife was originally purchased at our annual Warehouse Sale as a factory “second.” In other words, the knife is not “first” or top quality. These knives usually look and work just fine; they are simply not up to ZT’s demanding standards. As a result, these factory seconds do not carry the ZT Limited Lifetime Warranty.

  • Do you make left-handed knives?

    A number of our ZT knives feature ambidextrous opening. All ZT SpeedSafe® knives, for example, can be opened by pulling back on a blade protrusion with the index finger of either the left or right hand. These knives combine ambidextrous opening with a frame lock or locking liner that many lefties find is easy-to-operate with just a little practice.

  • How thick are ZT blades?

    The blade thickness of our knives varies according to style of the knife. Generally, ZT blades range from .121 inches (.307 cm) to .190 inches (.48 cm). Most are .156 inches (.40 cm) thick. These somewhat thicker blades are built to stand up to the demanding tasks for which our customers use them.

  • How can I find out about new products?

    We update this website with our new products as they become available so you’ll always have online access to information about our latest products. You can also find new products by selecting “New” in the product shopping filters.

SpeedSafe® Questions

  • Who are our SpeedSafe® customers?

    SpeedSafe® was specifically designed for sporting and work situations where one-handed opening is preferable and safer. It's safe, efficient opening has made it a popular choice for hunters, fishermen, and those who require the one-hand opening function on the job-site.

  • How safe is SpeedSafe®?

    Very. SpeedSafe® opens when the user overcomes the resistance of the torsion bar. Once deployed, a locking system secures the blade in position so that it does not close accidentally. When releasing the lock, the blade won't snap shut due to resistance provided by the torsion bar. Since the torsion bar provides a bias towards the closed position, it will normally hold the blade securely closed. New SpeedSafe® users can ensure safe use of the technology by practicing to proficiency.

  • How long does the SpeedSafe® torsion bar last?

    We test our torsion bar to 10,000 openings. However, at some point, the torsion bar may need to be replaced. We will gladly do this at our facility free of charge. See Warranty at the bottom of this page for information on this service.

  • How does SpeedSafe® work?

    The heart of SpeedSafe® is its torsion bar. Closed, the torsion bar helps prevent the knife from being opened by "gravity;" it creates a bias toward the closed position. To open the knife, the user applies manual pressure to the thumb stud or blade protrusion to overcome the resistance of the torsion bar. After the blade is out of the handle, the torsion bar moves along its half-moon track and takes over. The blade opens smoothly and locks into position, ready for use.

  • Is a SpeedSafe® knife a switchblade?

    NO! There are many unique features of SpeedSafe® knives that make them quite different than knives that are considered switchblades. Unlike a switchblade, SpeedSafe® blades DO NOT deploy with the push of a button in the handle or by gravity alone. Instead, the user must overcome the torsion bar's resistance in order to engage the SpeedSafe® system. Because of this, SpeedSafe® knives fall fully outside the Federal definition of a switchblade. However, due to the complexity and constantly changing nature of these laws and regulations, it is impossible for Zero Tolerance Knives to be aware of every restriction in every location in which our knives are sold or carried. It is the responsibility of the buyer to investigate and comply with the laws and regulations that apply in his or her specific area.

  • What is SpeedSafe®?

    SpeedSafe® is a patented system that assists the user to smoothly open any SpeedSafe® knife with a manual push on the blade's thumb stud or pull back on the flipper. SpeedSafe® is built into some ZT knives.

Use & Care Questions

  • What’s the best way to carry a ZT knife in my pocket?

    All ZT folding knives feature a pocket clip. To ensure the knife remains closed until you open it, put the knife inside your pocket with the clip to the outside. The blade side of the knife should be snugged up against the seam of the pocket. A tight clip, combined with placement against a seam will help ensure your knife does not open accidentally during carrying.

    Many ZT folding knives come pre-drilled for a variety of carry options. The safe pocket carry positions for these various options should always snug the blade toward the seam of the pocket.

    Options include:

    1. Tip down, rear right pocket

    2. Tip up, rear left pocket

    3. Tip down, front left pocket

    4. Tip up, front right pocket


    DO NOT clip the knife to the outside of your pocket

    DO NOT clip the knife to your belt

    Fixed blade knives, of course, should be carried only in their sheath.

  • What tools do I need to adjust the screws on my Zero Tolerance knife?

    The screws on most Zero Tolerance knives require a Torx bit T6 or Torx bit T8. The T6 fits most pocketclip screws and the T8 fits most pivot and handle screws.  

    Be sure to use a Torx bit and not an Allen bit. The slight difference in shape will strip the heads of the screws. Torx tools are available for purchase at both online and brick-and-mortar hardware retailers at relatively inexpensive prices. It may be a good idea to have your knife with you when you are shopping to ensure you purchase the correct size bit/s. We offer bit sizes T6 and T8 in our TX-Tool.

    If screws on your knife come loose frequently or you think the holes may be stripped, try using some blue Loctite and let the Loctite set up for 24 hours before using your knife. Please feel free to contact Zero Tolerance Warranty Service if you have any questions.

  • To what angle should I sharpen my ZT blade?

    When sharpening a Zero Tolerance knife blade, maintain an angle of 18°–22°.

  • What’s the best way to sharpen my Zero Tolerance knife?

    The easiest and surest way to make sure your knife stays sharp is to send it back to us for free sharpening when the knife becomes dull. Just pay for shipping it to our Tualatin, Oregon facility. We’ll sharpen and return it at no charge to you. We will be happy to sharpen your knife for free for as long as you own the knife. For more information on this service, see the Warranty Questions.

    If you wish to sharpen your knife yourself, we can recommend the Kershaw Ultra-Tek sharpener. You can also successfully sharpen your knife on a whetstone or other specialty sharpeners.

  • What’s the best way to clean and maintain my knife?

    Just wipe your knife down to remove surface dust and debris. If the knife is very dirty, wash it with soap and water, dry thoroughly, then oil it. Wiping a light coating of oil on the blade and hinge before storage is also important for keeping your investment in proper working order. Oils such as WD40, 3-in-1 oil, Kershaw Knife Oil, or gun oil will work fine for maintaining your ZT.

Warranty Questions

  • I accidentally broke my knife blade. Can you replace it?

    Accidents happen. If you accidentally broke your Zero Tolerance folding knife's blade, we have good news. We can replace your knife's blade for you, returning it to good working order for just $30. Simply send your knife in according to warranty instructions. We'll replace the blade for you and return the knife. Please note that we cannot replace fixed blade knives. Knives with XXXX on their blades are factory seconds and are not eligible for repair or replacement. We also cannot replace blades for discontinued knives or limited-edition knives. ZT blades that have broken due to a manufacturing defect will be replaced under warranty, free of charge, as always.

  • Will you sharpen my knife?

    Yes, we will happily sharpen any Zero Tolerance knife for you. We also sharpen every ZT knife sent in for warranty service as part of our normal procedure. If you do NOT want your knife sharpened, please state that on the Warranty/Service Form when you send it in.

    Please know that we can only sharpen and repair ZT knives. If you have a serrated ZT, we will be happy to hone it for you, but we cannot sharpen it.

    Also note that due to increasing costs, we are now charging a flat $7 Return Shipping & Processing Fee. Thank you for understanding this necessary change to our policy.

    If you live in the area, you may also bring your knives in for sharpening to our facility in Tualatin, Oregon. We can sharpen up to two knives while you wait; if you have more than two that need sharpening, they will be ready for you to pick up the next day.

  • How will I know if my knife is covered under warranty?

    Please provide your phone number and/or email address on your Warranty/Service Form. If there is any problem with your coverage, we will call you to discuss your knife. Otherwise, we will repair your knife within our usual turnaround time.

  • I shipped my knife to you for repair. Have you received it yet?

    We encourage you to ship via a carrier that provides a tracking number. The tracking number allows you to easily verify your knife's arrival at our facility. Please note that ZT will not notify you of the arrival of your knife at our facility; having a tracking number from your carrier will enable you to check with your carrier to ensure your package’s arrival.

  • Can I have a part sent to me?

    We can send you screws, pocketclips, torsion bars, pivot bolt and screws, and handle screws. We cannot send blades, handle scales, liners, etc. If you need a blade, more than one part, or parts other than those we can ship, please send your knife in for warranty service. If you want us to ship you screws, a pocketclip, a torsion bar, pivot bolts and screws, or handle screws, please use the Contact Us form on the bottom of this page to request parts. Remember that parts are specific to each knife model, so please make sure the model number is included in your request for parts. You can locate the four-digit model number (for example, 0350) on the blade.

  • Can I ship my knife in a padded envelope?

    Please use a box. Padded envelopes are often ripped or torn open during the shipping process and your knife could be lost. We cannot be responsible for knives lost during shipping. You will find safe packing tips here.

  • Where do I ship my knife for warranty service?

    Please send your knives to Kai USA Ltd. You will need to complete our online Warranty/Service Form, print out a copy, and include it with your package. The information you need can be found here.

  • Can I have my old knife back if you choose to replace it?

    We're sorry, but we cannot replace a knife and return the old one.

Shopping Online

  • How is sales tax calculated?

    Some local areas require tax to be assessed on shipping and handling charges. If applicable, these taxes are calculated AFTER you place your order and we know your shipping location. Your checkout screen and order confirmation email will not include these local taxes, if they apply to your purchase.

  • How is shipping calculated?

    We currently ship only to the United States. Shipping is a flat rate of $7.50. Some states require taxes to be applied to shipping and handling fees, so the final charges will be shown on the email that provides your tracking information.

  • What is Kibo?

    Kai USA is pleased to partner with Kibo, formerly known as Shopatron, a shopping service designed to make it easy for you to shop online and get the products you want promptly. The Kibo network allows you to order products online directly from a manufacturer's website, making online shopping more convenient. When you shop at an online store with Kibo, you are guaranteed to receive authentic merchandise from an authorized retailer. Kibo also allows you to access the entire product line of the brand on one convenient site.

  • When will I receive my order?

    This online store was created to provide a convenient, efficient, and reliable way for our customers to purchase our quality knives online. When your order is taken online, it is matched with the nearest authorized retailer with the items in stock and shipped within two business days. This system supports local retailers while providing you with excellent customer service and prompt shipping; most orders arrive within 3-5 business days.

  • Which payment methods do you accept?

    You can pay with Visa, MasterCard, American Express, Discover, PayPal or PayPal Credit (US only). For more information on PayPal Credit, click here.

  • How do I cancel my order?

    You may cancel your order at any time. Just login to your online account or phone the Shopatron customer service team.

  • How do I access my order history?

    Create an account as part of the checkout process and you can login to your account anytime to check order history and status. You may also login as a guest and check status using the order number you receive in our confirmation email.

  • How do I return my order?

    Use our hassle-free 30-Day Money-Back Guarantee. Just login to your account and the Kibo customer service team will email instructions.

  • How long do I have to return my order?

    You have up to 30 days to return your item if you are not delighted with your order.