Thank you for contacting us. We’ll direct your message to the appropriate department or person. (Please do not reply to this message.)

If you have requested free parts from Warranty, your parts should be on the way to you shortly. Due to the number of requests that our Warranty department receives, we don’t contact each person via email to confirm receipt of your request. Instead, we simply ship the parts to you. If Warranty has any questions about your request, they will contact you. Otherwise, your parts should be in the mail to you within 7-10 business days. (Shipping times can vary depending on your location.)

Thank you from Kai USA!