If your discontinued ZT has a warranty issue, there are several options available to you.
As many of you know, your ZT knife is covered by a Limited Lifetime Warranty. This means that any product with a manufacturing or material defect can be sent in for repair or replacement. However, some of you have expressed concern about sending in your trusty, discontinued knife to our warranty team. After all, we may not have replacements for older products. Hopefully, we can put some of your concerns at ease.
Here's the deal: if you need warranty service for a discontinued product, we may have the correct parts to repair or replace it. The warranty department is filled with overstock parts that can be used to repair these ZTs. But even if we don't have the correct replacements, we still encourage you to send in the knife. There may be something we can do to service it, depending on the issue. Some problems, such as blade play, can sometimes be serviced without the need for replacement parts. In any case, do send in your knife for inspection.
If you're unsure if we have the correct parts, we do recommend calling ahead to our warranty department at 1-800-325-2891. Alternately, you can send them a message on our website's contact form.
Sometimes, there is nothing we can do to repair the ZT. In these cases, we are happy to offer you a voucher equal to the MSRP of the discontinued product in question. This credit can be used to purchase any replacement ZT. That way, you will be able to explore our latest ZT offerings and choose a replacement.
Of course, all of our knives, discontinued or otherwise, are eligible for free sharpening for the lifespan of the knife. Sometimes, a fresh, sharp edge makes all the difference if you want your older ZT to perform better.
If you have any questions, feel free to leave a comment below or contact our warranty department.